Terms and Conditions

Privé Arrivals

Last updated: October 2026

1. Agreement

By requesting or booking a reservation with Privé Arrivals, you agree to these Terms. A reservation is confirmed once payment in full has been completed.

2. Reservations and Pricing

Your total is shown before you book and is the price you pay. Reservations must be made at least 24 hours before pickup. If the details change, the price may change.

3. Payment

Payment is required in full at the time of booking and is processed securely by a third-party payment processor. We never see or store your full card number. If you add time to an hourly booking, or add stops to a point-to-point ride, you will receive an invoice for the remaining balance after the service is completed. Prices include the chauffeur, vehicle, fuel, gratuity and tolls.

Payment schedule

Airport transfers: the full fare is charged at booking.

Hourly service (including corporate and private evening bookings): the 3-hour minimum is charged at booking. Any additional time is charged after the service.

Extras: extra wait time, added stops, and other approved additions are charged after the service to the card used at booking.

4. Gratuity

Gratuity is included in our prices.

5. Cancellations and Changes

By booking, you confirm that you have read and agree to this cancellation policy.

Cancellations made 24 hours or more before pickup are complimentary and refunded in full. For cancellations less than 24 hours before pickup, up to 50% of the reservation total is non-refundable. No-shows are not refunded.

Changes must be requested at least 24 hours before pickup and may change the price.

If the balance payment fails, we may contact you to update your payment. If it is not resolved before your event, we may release the vehicle.

Date and time changes are subject to availability.

Additional time, added stops, and extras beyond your booking are charged after the event.

6. Wait Time and Delays

Airport pickups: 60 minutes of wait time after your flight lands is included.

Other pickups: 15 minutes of grace time is included. Additional wait time is billed at the hourly rate in 15-minute increments and charged after the service.

Hourly services are billed from the scheduled pickup time, even if the client is late.

7. Hourly Service and Extra Stops

Hourly bookings, including weddings and special events, have a 3-hour minimum. Time added beyond the booked hours is billed at the hourly rate, rounded up to the nearest 15 minutes, and invoiced after the service. Stops added to a point-to-point ride are billed separately and invoiced after the service.

8. Passenger Conduct

Passengers must follow all safety laws, including wearing seat belts.

Smoking, vaping, illegal substances, and open alcohol containers are not permitted in our vehicles, except for beverages provided by us and permitted by law.

Passengers are responsible for any damage or cleaning needed because of them or their guests. A cleaning or damage fee of up to $250 may apply, plus the cost of any repairs.

We may end a trip, without refund, if a passenger’s behavior is unsafe, abusive, or illegal.

9. Capacity, Luggage, and Child Seats

Passengers and luggage must not exceed the vehicle’s capacity.

11. Lost Property

We are not responsible for items left in our vehicles. If we find an item, we will contact you, and shipping or delivery costs may apply to return it.

12. Insurance and Liability

Our vehicles are licensed and insured as required by law.

To the fullest extent permitted by law, Privé Arrivals is not liable for delays caused by traffic, weather, road closures, flight changes, or other events outside our control, or for indirect or consequential losses, such as missed flights or events.

We encourage passengers to allow reasonable extra time for travel.

Nothing in these Terms limits liability that cannot be limited by law.

13. Privacy

We keep client information confidential and use it only to provide our services. Please see our Privacy Policy for details.

14. Refunds and Disputes

If you have any concern, please contact our concierge first. We will do our best to resolve it promptly. Refunds due under these Terms are returned to the original payment method within 5 to 10 business days. Other refund requests are reviewed case by case.

15. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia.

16. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of your reservation applies.

17. Contact

Privé Arrivals
Concierge: (571) 568-8977

Email: [email protected]
You may also submit a reservation request through our website.

18. Text Messages

By opting in, you agree to receive text messages from Privé Arrivals about your reservations, including confirmations, chauffeur details and arrival updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your mobile number.